We do not run a contact form. Forms swallow messages and give nobody anything to point at afterwards, so everything reaches us by email at [email protected] and every message gets a reference number the same day. What follows is the actual route your message travels once it lands.
What happens after you write to us
WITHIN 2 HOURS · AUTOMATED
Your reference number arrives. It looks like NP-2607-118 and it is the only thing you need to quote if you write again. Nothing is triaged by a robot beyond this step.
SAME WORKING DAY · BRODIE ELLSWORTH
A human decides who owns it. Corrections to a review, a payout figure you think is wrong, or a broken page go straight onto the editing queue. Anything involving money in transit is escalated immediately.
WITHIN 3 WORKING DAYS · THE SPECIALIST
You get a substantive reply. Banking questions go to Tai Herewini, licensing and complaints to Ngaire Sutton, game behaviour and RTP disputes to Corey Anaru. They answer you directly rather than through an intermediary.
NEXT MONTHLY UPDATE · PUBLISHED
Anything we got wrong is fixed in public. Corrections are applied to the page and noted in the update box on our homepage, with the date they changed. We do not quietly edit and move on.
What we cannot help with
We are an independent review desk, not an operator. We hold no accounts, no balances and no ability to release anybody's money, so a stalled withdrawal has to be raised with the casino first and then with the licensing authority named in its footer. We also do not accept payment for a ranking position, which means requests to be added to the list are read, filed, and answered with this same paragraph.
If gambling has stopped being enjoyable, please contact the Gambling Helpline on 0800 654 655 or text 8006. Both are free, confidential and staffed around the clock, and they will help you faster than we can.